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999 or 111? Make the right call

posted 24 Jun 2017, 03:49 by Vinay Jalla   [ updated 14 Oct 2017, 01:34 ]
It's crucial you make the right call to get the right response at the right time. Is it a life-threatening emergency or not? Think for a second before you make that call to either 999 or 111.

Here's an illustration that depicts the different scenarios and the nature of help you can seek.

What to do in an emergency

Watch the video below and see how a child calls 999 to get help for her grandfather.

Get the right help

Remember that 999 is for life-threatening emergencies only.

For more information, please visit the North West Ambulance Service website on
Make the right call - 999 or 111